Order Processing
Every order is manually reviewed and approved by our customer support team before fulfillment. Processing begins only after your payment has been verified and approved. Orders are typically approved within 24–48 business hours.
Shipping Costs
Shipping is calculated based on the number of vials in your order (10 vials = 1 kit) and the selected shipping method (Express or Standard). Larger orders with more kits may carry higher shipping costs. Your total shipping cost is displayed at checkout before you complete your order.
International Shipping
- Fulfillment: International orders ship directly from our supplier.
- Express Delivery: 4–10 business days after your order is approved.
- Standard Delivery: 10–15 business days after your order is approved.
- Delivery times may vary due to customs processing and local carrier handling, which are outside our control. Tracking updates may take 3–5 business days to appear, especially for Standard shipping.
- The buyer is the importer of record and is responsible for any customs duties, taxes, or fees imposed by the destination country.
- We are not responsible for delays or seizures that occur during customs handling. In the rare event of a lost package, we will assist you in filing a claim with the carrier.
Delivery Estimates
All timeframes are estimates in business days (excluding weekends and holidays) and begin after order approval, not at the time the order is placed. Delays caused by carriers, weather, customs, or other factors outside our control are not guaranteed against.
Tracking
Once your order ships, tracking information will be provided via email. Please allow 3–5 business days for tracking to update after the label is created.
Incorrect Shipping Information
You are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders delayed or lost due to incorrect addresses. If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-ship.
Discrepancies & Damage
If your order arrives with a discrepancy or damage, please see our Refund & Discrepancy Policy. Note: All discrepancy and damage claims require a continuous, unedited unboxing video. Claims submitted without this video cannot be processed.
Contact
For shipping questions, contact us at support@pep-launchpad.com.